RIGHT OF RETURN

RETURNS

You have 14 calendar days from the date of receipt to return an item. Items that have been unsealed or altered cannot be returned. You can find further information on returns in the "Cancellation Terms" section.

Please do not send items back using "receiver-pays" shipping (cash on delivery/postage due). The cost of this service is significantly higher and will be deducted from your refund amount.
Items that have been unsealed or altered cannot be returned.
Please ensure your address is clearly legible and include your order number (e.g., a copy of the invoice).

To make a return, please send the package to the following address:

Armodonna srl
Via Trento 133
25020 Capriano del Colle (BS)
Italy

We will notify you as soon as we receive the item(s). We will refund the purchase price as soon as possible after receiving and processing the return—this process may take up to 14 days. Thank you for your understanding.

COMPLAINTS

If you have received a defective product, we want to help. We will cover the return shipping costs and, depending on your preference, offer you a replacement or a full refund of the original purchase price.

To ensure a quick resolution to your issue, please submit your complaint via email to: [email protected]. Our customer service team will guide you through the process and request the necessary details, such as your order number and photos of the order. Please note that complaints can only be processed via email, and incomplete requests will not be accepted.
Please note: if your complaint concerns the physical characteristics of a product (such as appearance, texture, smell, or taste), please verify that the item was stored according to the instructions on the label. Storage conditions are crucial for maintaining product quality. Some products may naturally undergo changes over time if exposed to oxygen or removed from their original packaging for extended periods; we would be happy to answer any questions you may have regarding such natural changes.
Finally, please avoid returning goods via "carriage forward" (recipient-pays) shipping, as this incurs additional costs that will be charged to you.

CANCELLATION POLICY
RIGHT OF WITHDRAWAL FOR CUSTOMERS

(A customer is any natural person entering into a legal transaction that cannot be attributed predominantly to their commercial or professional activity.)

The customer has the right to withdraw from this contract within 14 days without stating a reason.

The withdrawal period is 14 days from the day:

- on which the customer or their representative (other than the delivery service provider) receives the goods, provided that the goods were ordered as part of a standard order and delivered using standard methods;
- on which the customer or their representative (other than the delivery service provider) receives the first delivery of goods as part of an order with periodic delivery over a fixed period.

To exercise the right of withdrawal, you must send an email to the following address: [email protected]

With a clear statement of your intention to withdraw from the contract. Below is an example of a declaration that can be used as a template, but it is not mandatory.

The declaration regarding the right of withdrawal is considered valid within the established timeframe if the customer sends it before the withdrawal period expires.

If the customer sends a notice of withdrawal, Armodonna S.r.l. will promptly send (for example, by email) a confirmation of receipt of the communication.

WITHDRAWAL PROCEDURE

In the event of withdrawal by the customer, Armodonna S.r.l. will refund all costs related to the returned goods, with the exception of return shipping costs. The refund will be processed promptly and—except in the cases indicated below—within 30 days of the date Armodonna S.r.l. receives the notice of withdrawal. The refund will be issued using the same payment method used for the initial transaction, unless otherwise explicitly requested and agreed upon with the customer. Armodonna S.r.l. does not apply any set-off calculations to the refund. Armodonna S.r.l. may withhold the refund until the goods have been returned or the customer provides proof that the goods have been shipped to Armodonna S.r.l. (whichever occurs first).

Consequently, the customer is required to return the goods as soon as possible and, in any case, within 14 days of sending the notice of withdrawal. The return deadline is met if the goods are shipped before the 14-day period expires.

Returns from Italy may be sent to the following address:

Armodonna srl
Via Trento 133
25020 Capriano del Colle (BS)
Italy

The customer is responsible for return shipping costs if the delivered goods correspond to those ordered.

The customer is liable for any loss in value only if such loss is attributable to handling of the goods other than what is necessary to verify their characteristics and functioning.

The right of withdrawal is forfeited early in the following cases:

- for the supply of sealed goods which, for hygiene or health reasons, are not suitable for return if the seal has been broken; 

- for the supply of goods which, by their nature, become inseparably mixed with other goods after delivery.

Model withdrawal form

(Please complete and return this form to Armodonna S.r.l. if you wish to withdraw from the contract.)

— To Armodonna S.r.l., Via Trento 133, 25020 Capriano del Colle (BS) Italy, E-mail: [email protected]
— I/We (*) hereby withdraw from the contract (*) concluded for the purchase of the following good(s) (*):
— Ordered on/Received on (*)
— Name of customer(s) (*)
— Address of customer(s)
— Signature of customer(s) (only if this form is notified on paper)
— Date

(*) Delete as appropriate